Bel-Air has positioned itself as a service based business supporting the commercial and industrial vehicle industry in Australia. We understand our capabilities and are always seeking to align them with customer requirements in order to generate business outcomes that consistently delight our customers and deliver to their expectations. Our business approach is collaborative. We take the time to fully understand your needs and to ensure that we can reliably commit to meeting them within the agreed timeframe. As such, we see our customers are our most important partners.
Our customers are as varied as the products and vehicles we support and service. They range from commercial vehicle manufacturers and specialist body builders, to national fleet operators, independant small fleet owners and the Australian Defense Forces. Each have there specific requirements and at Bel-Air we have the capabilities and work practices to meet these diverse needs in a well-managed, flexible and professional manner.
To achieve excellence as a customer focused and professional service business you need suppliers with the right products and service support. They also need to share your commitment, vison and values about business. That's why Bel-Air choses to use the product portfolio and supporting services of PPG Industries, one of the world's leading providers of paint and coating products. In particular, we utilise the PPG Delfleet paint system that has been designed specifically for the heavy commercial vehicle refinish market...products that can withstand the heavy duty rigors of climatic extremes and commercial use experienced every day by these vehicles.
PPG industries and their local distributor, Metro Ford, understand the market in which we operate and support our service delivery strategies with high quality, value-adding products and services that underpin our customer commitment to Quality, Timeliness and Value for Money.
In the preparation of a new vehicle or the repair of an older vehicle, we recognise that often other work needs to be performed by specialist organisations before it can be put into or returned to service. Bel-Air has established informal arrangements with a number of these organisations that include mechanical workshops, auto electricians, tyre suppliers, accessory suppliers and fitters (turntables, bullbars, air kits, mudguards etc), polishers and detailers and glass fitters. Bel-Air will work closely with these partner organisations by allowing them access to vehicles on our site or by taking vehicles to them so they can complete their schedule of work in the most timely manner. This cooperation enables every supplier to better meet their commitments to a common customer and reduce the amount of time their vehicle is off the road.
Bel-Air is proud to be a long standing member of the Australian Fleetpool Network and the leading Fleetpool refinish business in Queensland. Fleetpool is an initative of PPG that brings together a network of accredited refinish and repair businesses around Australia to provide a national service coverage for fleets and operators whose business requires them to traverse this great wide land. All members of Fleetpool are exclusive users of PPG products and recommended work procedures. They must adhere to defined rules and regulations that define standards of work practice, quality, workplace health & safety, environmental responsibility, business management and customer care. Fleetpool members are audited annually by PPG to ensure that these standards are being maintained to toenable their continued membership. Entry into the Fleetpool network is controlled by the existing membership and not by PPG. Work perfromed by an accredited Fleetpool member is your assurance of quality and a warranty that covers both materials and workmanship underwritten by PPG.